UptownPro Services – Customer Agreement

Welcome to UptownPro Services! We’re excited to provide you with a safe and secure way to receive your packages in Harlem. Please review the key terms of our service:

📦 Package Acceptance

  • We accept deliveries from USPS, UPS, FedEx, DHL, Amazon, and most carriers.

  • We reserve the right to refuse delivery of any package that is unsafe, hazardous, prohibited by law, or exceeds our storage capabilities.

  • Packages must clearly include your name, UptownPro’s name in the address line and account details.

📏 Size & Weight Limits

  • Oversized packages (length + girth over 108" but under 130") – $10 fee

  • Overweight packages (50–70 lbs) – $10 fee

  • Packages over 130" or 70 lbs cannot be accepted

⏰ Storage & Pickup

  • Packages must be picked up within [7–14 days – you choose] of arrival.

  • After this period, a storage fee of $3/day applies.

  • Unclaimed packages after 30 days may be returned to sender or disposed of.

💰 Fees & Payment

  • Monthly plans: Starter, Standard, Unlimited (see pricing).

  • Pay-As-You-Go option available at $5 per package.

  • All fees must be paid before packages are released.

🔐 Liability & Security

  • We are not responsible for damage, loss, or delay caused by carriers before your package arrives at our facility.

  • Once received, packages are stored securely, but our liability is limited to $100 per package unless additional insurance is purchased.

  • Perishable, fragile, or restricted items are stored at your own risk.

🪪 Authorized Pickups

  • Packages will only be released to you or your authorized representative (with valid photo ID).

📅 Cancellation

  • You may cancel your subscription plan at any time.

  • Cancellations are effective at the end of your current billing cycle.

  • Refunds are not provided for any month that has already been paid.

  • Upon cancellation, your subscription will remain active until the end of the billing cycle and will not renew.

  • UptownPro Services may suspend or terminate service for nonpayment, abuse of service, or violation of these Terms.

Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The most recent version will always be posted on our website. Continued use of UptownPro Services constitutes acceptance of any changes.